ITIL® Training Courses
The IT Infrastructure Library® (ITIL®) continues to be a leading international standard for IT Service Management used around the world. ITIL helps organisations to improve the quality of their IT service management while meeting customer, business and user needs.
ITIL Foundation
ITIL Overview
ITIL Intermediate - Capability Modules
- ITIL® V3 Intermediate Capability - Operational Support & Analysis
- ITIL® V3 Intermediate Capability - Release, Control & Validation
- ITIL® V3 Intermediate Capability - Service Offerings & Agreements
- ITIL® V3 Intermediate Capability - Planning, Protection & Optimisation
ITIL Intermediate - Lifecycle Modules
- ITIL® V3 Intermediate Lifecycle - Service Strategy
- ITIL® V3 Intermediate Lifecycle - Service Design
- ITIL® V3 Intermediate Lifecycle - Service Transition
- ITIL® V3 Intermediate Lifecycle - Service Operation
- ITIL® V3 Intermediate Lifecycle - Continual Service Improvement
ITIL Intermediate
The primary benefits of ITIL are:
- Reduced costs
- Reduced risk of operational failure
- Increased customer service and satisfaction
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ITIL® Pass Rates
Power Cloud supports organisations and individuals in attaining the different levels of ITIL qualification, from the Foundation Certificate through the intermediate qualifications and ITIL Master. At the Foundation Certificate level, Power Cloud students have a pass rate of 93% compared to the global average of 87%(ref).