Communication Skills Training

The Power to Communicate Effectively with Colleagues, Customers & Stakeholders

Course Overview

Clearly communicate so the message is received as Intended.

We have allowed Email to become our primary communication tool in business, yet recent research suggests that over 90% of Email communication is misunderstood.  This course will show why communication breaks down and how to develop the skills to communicate with definitive language and clarity.

Course Duration

2 days

Target Audience

This course is designed for anyone who requires the skills to clearly communicate with others in the workplace so that the message is received and understood as intended.

Key Skills Gained

You will leave this course with new skills including learning how to:

• Identify important components of interpersonal communication, and limit the breakdown by addressing communication barriers
• Communicate clearly rather than just raising the volume
• Get better results by understanding perceptions and their effect on the communication process
• Remove Industry and Organisation specific Terminology
• Adjust to different personalities and understand why it is not one approach fits all
• Say No without using the word No
• Develop your listening skills and understand why it is a skill that is quickly eroding in the Information Age
• Ask Questions to achieve greater Influence
• Use Questions to get Ownership and Buy-in from Stakeholders
• Navigate difficult conversations with preparation and decision paths
• Resist the urge to respond and focus on achieving communication objectives
• Communicate under pressure by adopting bridging techniques and structuring responses
• Leave the important conversations for phone or face to face and use Email the way it was intended

Course Materials

Your course materials have been developed by Guy Newman and are designed to boost learning retention, helping to get the most out of every classroom experience. Guy has over 20 years experience as a Trainer, Facilitator, Olympian, Key Note Speaker, Performer and successful Businessman.

Your Trainer

All Professional Development trainers at Power Cloud will impart a wealth of knowledge and energy to ensure this is one of the most rewarding training experience you have ever encountered.